Privacy Policy (GDPR) of Sacred Healing Arts
Welcome, dear site visitor and user (collectively referred to as “Visitor” or “User,” or simply “you”). We at Sacred Healing Arts wish to share our Privacy Policy on collecting and handling your personal information as well as the rights and choices available to you regarding that information. This privacy policy applies to all personal information collected by Sacred Healing Arts through the website or other means. As guardians of your privacy and confidentiality, we understand the trust placed in us, and we confirm the use of any private data gathered only for the purpose intended by you, with utmost care and reverence. All information shared with us will remain confidential, and in return, we ask for the same discretion from you.
Our privacy policy aligns with the EU General Data Protection Regulation to ensure your information is processed legally and with integrity. Should any aspect of our policy not align with your values, we respectfully ask that you depart our website.
By accessing or using our website or any of our services, you acknowledge that you have read this Privacy Policy.
1. Information We Collect
As you engage with us through our websites or social media or become a valued client, we may collect, receive and store certain personal information from you. This information may include but is not limited to, your name, the day you entered this earth, your email address, phone number, postal address, and the country in which you reside. Additionally, we may ask for your testimonial or opinion on future topics, products, or services that may interest you and information that allows us to tailor our content to your needs. We may also collect your IP address and information about your browsing history to help us improve the usability and appeal of our websites.
Sensitive information we may request from you includes the stories of your broad medical journey, medical treatments, and insights into your life situation, experiences and struggles. We do not collect sensitive information from individuals under the age of 18. The intention behind this collection is to provide you with the personalized services you have contracted us for and ensure that we provide you with the most appropriate and fitting services. While providing us with sensitive data is a choice, if you choose not to be fully transparent, it may affect our ability to provide you with the requested services.
As you subscribe to the newsletter of Sacred Healing Arts, know that by providing your mail address, a contract is formed between you and us. Following this contract, we may use your information to verify your identity, provide services, and advertise.
If you choose to contact our support team, we will collect the provided data and reply with your needed information. We record your request and our reply to increase the efficiency of our business. We keep personally identifiable information associated with your message, such as your name and email address, to track our communications with you and provide a high-quality service.
Lastly, we will record all the information provided to address the issue if a complaint is received.
2. How We Collect Information
As keepers of your intimate details, we understand the gravity and trust placed upon us to hold your sensitive information with the utmost care and reverence. We gather this delicate information through methods that are as secure as possible, such as through our website, social media, our intake form when applying for one of our programs or events, during a possible phone call, Zoom consultation or face-to-face meeting, or when you entrust us with your information electronically.
We may collect your personal information through various means, including an opt-in form for our mailing list on our website and automatically through cookies. This information is used to respond to your inquiries, provide relevant news and updates about our services, and improve our websites and services.
3. Purpose of Collecting Personal Information
As we journey along together, we might ask personal sensitive information from you to provide and operate our services to provide you with the personalized services you have contracted us for and ensure that we provide you with the most appropriate and fitting services and for ongoing customer support.
We understand that all visitors to our website are entitled to know that their data will not be used for any purpose unintended by them.
We assure you that we will only collect your personal information if we need it to provide you with information or services that you request, for necessary administrative processes of our businesses, responding to unsolicited communication, and protecting and asserting the legal rights of any party, or if we believe that we can demonstrate a legitimate interest in using your data for marketing purposes, although we will always give you a choice to opt-out.
Furthermore, we may also process your information to comply with legal obligations. This may include providing information to legal authorities, such as a search warrant or court order if they request or have the proper authorization.
In addition to the information provided above, it is important to note that except where you have consented to our use of your information for a specific purpose, we do not use it in any way that would identify you personally, such as aggregated statistical data and other aggregated or inferred non-personal information for improving our services.
4. Storage, Use, Sharing, and Disclosure of Personal Information
As the guardians of your personal information, we understand the importance of protecting it and ensuring its confidentiality at all times. We are deeply committed to securely store and handle your sensitive information. Only authorized team members, such as Veronique Van den Bossche, are granted access to this sacred material. For added protection, some sensitive information may be stored securely online or in the cloud through platforms such as Google Drive and Google Form surveys.
We understand that you may have concerns about sharing your information, and we want to assure you that personal or other information supplied to Veronique by the client in coaching sessions or workshops will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, except sharing relevant information on a strictly need-to-know basis only with our subcontracted workshop or event facilitators to provide you with the requested services as optimal as possible. If you have any concerns regarding disclosing your data, please do not hesitate to contact us for a personal discussion.
We assure you that any information gathered will not be shared, sold, or disclosed to any third party, except for service providers assisting us in providing our services, which will be managed following their security policies. These providers include but are not limited to Squarespace, MailerLite and Google form. Some of our service providers may be outside of Belgium or Europe and not subject to Belgium or European Privacy Laws. Their Privacy Policies can be found on their websites.
5. Cookies
When you first visit our website, we ask for your consent to use cookies. Cookies are small text files placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another. Some cookies may last for a defined period, such as one day or until you close your browser, while others may last indefinitely. Your web browser should allow you to delete cookies and prevent or limit their use. If you decide not to accept cookies, we will not use them for your visit except to record that you have not consented to their use for any other purpose.
We use cookies to provide you with a personalized experience and to gather statistics on how you use the website to improve it. However, please note that if you choose not to use cookies or prevent their use through your browser settings, you may restrict access to certain areas or features of our site or negatively impact your user experience.
Be aware that some third-party services placing cookies or utilizing other tracking technologies through our site may have their own policies regarding how they collect and store information. Such practices are not covered by this Privacy Policy, and we do not have control over them.
6. Communication with You
We may contact you to notify you to resolve issues or disputes, collect fees owed, survey your opinions through questionnaires or surveys, send updates about our services, or as necessary to enforce our User Agreement and comply with applicable laws. We may reach out via email, telephone or social media for these purposes.
7. Withdrawal of Consent
You can withdraw your consent at any time by contacting us at info@sacredhealingarts.be. However, canceling your consent may limit your ability to further use our website or services. In the event of dissatisfaction with our privacy policy or any complaints, please do not hesitate to contact us through email at info@sacredhealingarts.be. We will try to resolve any issues through good faith mediation or arbitration. You can file a complaint with a Data Protection Commissioner if further action is necessary.
8. Updates to Our Privacy Policy
Sacred Healing Arts may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Changes and clarifications will take effect immediately upon posting on the website.
9. Contact Us
As the custodian of your personal information, you can request access to, correct, or update your personal information at any time by contacting us. Unless a legal or professional obligation prohibits us from doing so, or if there is a valid reason for refusing access, we will make every effort to provide you with the requested information within 30 days.
If you wish to raise a complaint about a breach of this Privacy Policy or request any changes to your personal information, you may contact us by sending an email outlining your concerns to info@sacredhealingarts.be.